যখন আমরা ভাবতে শুরু করেছিলাম ২০০৯ এ যে কিভাবে ইউনিভার্সিটি গুলো কে উইকিপিডিয়ায় সংযুক্ত করা যাবে, এটা পরিষ্কার হয়েছিল যে আমরা বিভিন্ন প্রকারের সাপোর্ট ছাড়া সফল হওয়া সম্ভব না। আমরা সিদ্ধান্ত নিয়েছিলাম যে যারা উপযুক্ত এবং যারা উইকিপিডিয়া সম্পাদনকারী দেরকে সাহায্য করতে ইচ্ছুক তাদের জন্য একটা নতুন রোল তৈরি করব। উইকিপিডিয়া প্রতিনিধি প্রোগ্রাম শুরু হয়েছিল 2010 সালে।
উইকিমিডিয়া প্রতিনিধি সম্পর্কে
আমরা "উইকিপিডিয়া প্রতিনিধিদের মেনশন করেছিলাম"– কিন্তু আমরা এই দিকটা দারা কি বুঝাই? সাধারণত তিন ধরনের উইকিপিডিয়া প্রতিনিধিরা রয়েছে, যদিও নির্দিষ্ট প্রোগ্রাম এবং ভূমিকার বিবরণ প্রতিটি প্রোগ্রামে পৃথক হয়।
"অনলাইন প্রতিনিধিরা" হলো ভাষা উইকিপিডিয়ায় অভিঙ্গ উইকিপিডিয়া সম্পাদক যেখানে আপনার প্রোগ্রামটা অপারেশন এর মধ্যে আছে এবং যারা ছাত্র-ছাত্রীদের প্রশ্ন উত্তর এর মাধ্যমে সাহায্য করবে। যতক্ষণ পর্যন্ত অনলাইন ব্যবস্থা আছে, ভৌগলিক ভাবে তাদেরকে ছাত্র-ছাত্রীদের কাছে থাকার দরকার নেই। যদিও এই অনলাইন ব্যবস্থা ব্যক্তিদের অবদান রাখার মাধ্যমে হয় এই প্রতিনিধিরা ছাত্র-ছাত্রীদেরকে উইকি এবং আই আর সি চ্যানেলের মাধ্যমে সাহায্য করে।
In contrast, Campus Ambassadors aren't necessarily Wikipedia editors — although if they are, that's great — but they are volunteers who can work with instructors and students in person. Campus Ambassadors are often existing staff members within the school system (such as librarians, teaching assistants, or teaching and learning center staff) who are available to help teach students editing basics, such as how to create user accounts, add references, etc. They can often help instructors with assignment planning as well. Campus Ambassadors provide in-person support on the university campus. They get a 2-day training to learn all the nuts and bolts of what they have to teach. Our Campus Ambassadors come from a variety of different backgrounds. Some of them are librarians, some are students, and some are teachers. They all share a common goal: to help newcomers with their first steps on Wikipedia. Campus Ambassadors do in-class presentations that introduce students to Wikipedia-editing, run labs/workshops on the technical and cultural aspects of Wikipedia, and in general offer in-person Wikipedia mentorship to students. They also lead outreach efforts at college/university campuses to spread the word about Wikipedia and recruit additional instructors and Ambassadors. They also help instructors who are interested in incorporating Wikipedia-editing in their teaching plans.
Regional Ambassadors coordinate recruiting, training, and support for instructors and students in a specific geographic area. Regional Ambassadors are specifically useful if you have a large geographic area that your program is trying to cover and once your program has expanded beyond an initial pilot. But the model isn't just for large geographic areas; a similar idea in the Egypt program is called "faculty leaders" and these individuals coordinate all the education program activity within a specific department at a university. While you might want to keep the idea of some kind of Regional Ambassador in mind when developing your pilot, don't worry about finding people to fill that role until your second or third term of your program. (Alternatively, you may find that it makes sense for experienced Ambassadors to serve as recruitment and training coordinators for specific subject areas rather than specific geographical areas.) When we started the Public Policy Initiative, one of our main goals was to make the program self-sustainable. That's why we created the role of Regional Ambassadors. Whereas Foundation staff members recruited professors and Campus Ambassadors in the beginning, it's now up to the volunteers. Regional Ambassadors will be responsible for mentoring professors during the assignment design process, assisting professors with Campus Ambassador recruitment, maintaining an advisory relationship with professors and Campus Ambassadors during the term, and facilitating communication among different stakeholders (professors, Campus Ambassadors, Online Ambassadors, Wikimedia staff, etc.). The Regional Ambassador role is a leadership role with great opportunities for developing team management, community organizing, and public outreach skills. It also provides participants with significant professional-networking opportunities, especially in the education community and the open-source community. Regional Ambassadors are crucial leaders in the Wikipedia Ambassador program.
কিছু ছোট ছোট প্রোগ্রাম যেগুলো ক্যাম্পাস এবং অনলাইন প্রতিনিধির মাঝের পার্থক্যকে কমিয়ে দেয়।
আপনার কতজন প্রতিনিধি প্রয়োজন?
কোন মডেলটা আপনার জন্য উৎকৃষ্ট হবে এটা বেছে নেওয়ার পর, আসল কাজ হলো আপনার প্রতিটি কাজে কতজন স্বেচ্ছাসেবক প্রয়োজন এই বিষয় ঠিক করা।
Finding the right balance can be tricky. You don't want to leave students and instructors unsupported, but you want to have enough work for each volunteer that they feel like their time is valued and worthwhile. You definitely want to start out with both academics and experienced Wikipedia editors in your volunteer pool, however. Academics will be able to navigate the work inside the educational institution that needs to be done prior to the start of a Wikipedia assignment. And experienced Wikipedia editors can help head off problems that academics might not see. One common problem is that instructors usually encourage students to draw conclusions from the research they've done, writing "thesis statements" in many cases. Such original thought has no place in an encyclopedia, however. When Wikipedia editors work closely with instructors, they're able to create assignment plans that both meet the instructors' learning objectives and add quality content to Wikipedia.
Generally, good ratios when you begin is one trained Wikipedia Ambassador for every 10-15 students, and it's useful for students to have multiple points of contact, in case an Ambassador gets busy with other activities and can't support students anymore.
Finding good Online Ambassadors can be a challenge. But think about your language Wikipedia's current mentoring structure. Is there an adopt-a-user program? Something like the Teahouse, a central, friendly place for newbies to ask question? Where do newbies on your language Wikipedia get the most help? Reaching out to the editors who already provide assistance to newbies can be a great way to recruit Online Ambassadors. You can also reach out individually to good editors who work in the same subject area as your classes; many Wikipedians will be willing to help students and instructors to improve their areas of interest. For small wikis, you might also want to post a message to the Village Pump or other central discussion area to recruit interested editors.
Look to the current on-campus help structure to find the best Campus Ambassadors. Where do students already go for help on campus? The library? Teaching assistants? Where do instructors already go for help in assignment design? Is there some sort of teaching and learning staff? These people make great Campus Ambassadors. You can also reach out to local Wikipedians, either through a meet-up, a geonotice targeting a specific city, or through a chapter in the area.
The most important thing to cover in an Ambassador training is what the expectations you have for them are. Because Ambassadors are the first point of contact for both instructors and students, it's important for them to know what your expectations are for what they will do, what the instructor will do, and what students will do. If the Ambassadors aren't interested in a particular facet of the role description you've created, then you'll need to find additional support for the classes that particular Ambassador is supporting. Having clear expectations up-front for all participants will make your pilot go more smooth.
Campus Ambassadors who are not experienced Wikipedia editors will need an overview of core Wikipedia policies and the basics of editing. All Ambassadors will need an orientation to how you anticipate instructors using Wikipedia as a teaching tool in the classroom, as very few of them will have information on best practices in assignment design.
If you're in one city, it might be worthwhile to do an in-person Ambassador training for your first term of your pilot. Bringing Ambassadors together establishes a group camaraderie that can be useful in helping resolve challenges as the term goes on. But these in-person trainings can get costly quickly; you might also want to translate the on-wiki Ambassador training into your language to send Ambassadors through on their own time.
How will you support Ambassadors throughout the term? Part of the answer to this question depends on the structure you've established, but it's important to have a point of contact for all Ambassadors for when they have questions. Ensure Campus Ambassadors who are new to Wikipedia have a point of contact for a more experienced editor who they can escalate questions they don't know the answer to. But all Ambassadors need to have a point of contact for someone they can raise questions with.
Some suggestions of ways to support Ambassadors:
- introduce Ambassadors and professors to each other—offer suggestions for the roles they can play together
- provide guidance through conflict, especially when it involves a Wikipedia editor and a student/professor
- help newer Ambassadors find their answers about editing on-wiki and learn where to look for help, so they can help students do the same thing
- share relevant resources and materials/give feedback on presentations or workshops the Ambassador is running
- provide tips when possible about the work you see them doing (e.g. offer advice on communication on-wiki)
Most programs have some form of Wikipedia Ambassadors who support the instructors throughout the term. Remember, your education program's goal (likely) isn't to turn instructors into Wikipedians; but instead, you're supporting their students to contribute — and helping them develop enough expertise about Wikipedia to guide their students to contribute effectively. So how can you make it easier for instructors to interact as they need to without requiring them to be Wikipedia editors?
One of the most important ways that you can plan to support instructors is to have a designated contact to whom they can escalate problems. For most situations, this can be a Wikipedia Ambassador who is working with their class, but in cases in which the Ambassador is the problem, having another point of contact is always a good idea. Remember, you want to make sure the instructor feels supported throughout the process. This will increase their odds of success as well as instructor retention for future terms.
Models currently in use
Some programs use a more centralized hierarchy, others choose a more decentralized model. Here's an example of each:
In the United States and Canada program, efforts are run by one paid staff member who serves as the Program Manager and makes strategic decisions about the direction of the program, the assignments instructors are encouraged to use, and support resources available for students and instructors. The Program Manager works closely with a group of Regional Ambassadors, who are each responsible for a specific geographic region in the United States and Canada. The Regional Ambassadors work to support Instructors and Campus Ambassadors, providing training and support for them to ensure in-person support for students works well. The Program Manger also coordinates the work of Online Ambassadors, who support students on-wiki. This program currently supports about 75 classes each term. Read more about this Ambassador program on English Wikipedia. (note: inactive since May 2013)
In the Czech Republic program, efforts are more decentralized. Wikipedia Ambassadors pair with Instructors. Chapter members serve as central resources for the program, but many of the decisions about what direction the assignments should take get made at the class level, rather than the program level. This program currently supports about 6 classes each term. Read more about this Ambassador program on Czech Wikipedia and in this blog post.
Other Ambassador programs:
- Argentina's Wikiembajadores (noted in their 2015 "memorial" (in Spanish))
- Arab World (Campus Ambassadors) (Online Ambassadors)
- Brazil (Ambassador Feedback)
- Dutch Wikipedia
- Egypt (Final Report)
- French Wikipedia
- India (FAQ) (Campus Ambassadors) (Online Ambassadors)
- Serbia (University of Belgrade, through Wikimedia Serbia)
- United Kingdom (through Wikimedia UK)
Slidedecks and presentations
- Commons:Category:Wikipedia in Education Slidedecks
- Commons:File:First Wikipedia Campus Ambassador Training
Consider how you envision the role and responsibilities for your program's Ambassadors, their motivations, how you will recruit them, how you will train them, how you will support them during the term, and what your goal is for number of Ambassadors. If you aren't using the Ambassador model, or you're using both Online and Campus Ambassadors, adjust this section as needed.
- Roles and responsibilities
- Numeric goal
This orientation—for new Wikipedia Ambassadors who will help courses that use Wikipedia editing as a class assignment—consists of four main modules:
- Start the training
- Welcome — a short introduction
- Core principles — an overview of Wikipedia's core principles
- Editing — a tutorial on the basic mechanics of editing pages and communicating with others
- Classroom — a walkthrough of best practices and examples for using Wikipedia assignments in the classroom
- Course pages — instructions for requesting user rights, setting up course pages, and using them